1) Non-Refundable Products

At Chinese Decors, we are committed to customer satisfaction. However, it's important to note that due to the unique nature of our products, we do not offer refunds.

Our process involves significant investment in resources to create a canvas print that is specially tailored for you. Each print is unique and made-to-order, rendering it not resellable. This is why we must adhere strictly to our no-refund policy. We do accept returns for products that arrive damaged or chipped, except in cases where the damage is intentionally inflicted by the customer.

2) Return Requirements

Within 30 Days - You must return your product within 30 days of the product being shipped. Returns must be shipped back to our warehouse within 7 days of receiving your return label.

Includes original packaging and product in condition received - Returned products must be in all of their original packaging, and in the condition they were received. Returns are subject to validation by Chinese Decors. We reserve the right to reject returns if the product does not meet these conditions.

Exclusions for Intentionally Damaged Products - Products that are intentionally damaged or altered by the customer are not eligible for return or refund. We will coordinate with the shipping carrier to verify the condition of the product at the time of delivery. Any attempt to return a product that is found to be intentionally damaged will result in the return being rejected.

3) Custom Prints and Image Quality

High-Quality Standards - Every canvas is printed with the highest ink quality, and our images are of the highest resolution possible to ensure premium product quality.

Customer Responsibility for Custom Prints - If you request a custom print using your own image or design, you are responsible for providing an image in the highest resolution possible. We are not responsible if the product's resolution is lower than expected due to the provided image quality. In such cases, returns or refunds will not be entertained.

4) Instructions for Returning Products

1. 1. Email your request to info@chinesedecors.com with the title “RETURN REQUEST,” including photographic evidence of the damage or chip.
2. 2. Upon approval, we will email you a return label. Print out the return label and securely attach it to a suitable shipping carton.
3. 3. Drop the package off at the shipping carrier's closest location.

Once we inspect and approve the returned product, we will send out a replacement for the damaged product. Refunds are not provided due to the nature of our business.

For any inquiries or concerns regarding our return policy, feel free to contact the Chinese Decors support team at info@chinesedecors.com or call +1(929) 390-6899.

5) Purchase Agreement

These terms apply to the purchase of Chinese Decors products. By placing an order, you accept and agree to these terms, acknowledging that only returns for non-intentionally damaged or chipped products are accepted, and understanding the specific conditions related to custom print orders.

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

Our website uses cookies.  By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

(1) What Information do we collect?

We may collect, store and use the following kinds of personal information:

(a)      information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation);

(b)      information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.

(c)      information that you provide to us for the purpose of registering with us.

(d)      information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.

(e)      any other information that you choose to send to us.

(2) Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both “session” cookies and “persistent” cookies on the website.  We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognize you when you visit.

Session cookies will be deleted from your computer when you close your browser.  Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyze the use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users'computers.  The information generated relating to our website is used to create reports about the use of the website. Google will store this information.  Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

Our advertisers /payment services providers may also send you cookies.

We publish Google AdSense interest-based advertisements on our website.  These are tailored by Google to reflect your interests.  To determine your interests, Google will track your behavior across the web using cookies.  You can view, delete or add interest categories associated with your browser using Google's Ads Preference Manager, available at: http://www.google.com/ads/preferences/.  You can opt-out of the AdSense partner network cookie at: http://www.google.com/privacy_ads.html.  However, this opt-out mechanism uses a cookie, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you should use the Google browser plug-in available at: http://www.google.com/ads/preferences/plugin.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies.  For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.  Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one. 

(3) Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a)      administer the website;

(b)      improve your browsing experience by personalizing the website;

(c)      enable your use of the services available on the website;

(d)      send to you goods purchased via the website, and supply to you services purchased via the website;

(e)      send statements and invoices to you, and collect payments from you;

(f)      send you general (non-marketing) commercial communications;

(g)      send you email notifications which you have specifically requested;

(h)      send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(i)      provide third parties with statistical information about our users – but this information will not be used to identify any individual user;

(j)      deal with enquiries and complaints made by or about you relating to the website.

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider, PayPal.  You can review the PayPal privacy policy at www.paypal.com.  We will share information with PayPal only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

(4) Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

(a)      to the extent that we are required to do so by law;

(b)      in connection with any legal proceedings or prospective legal proceedings;

(c)      in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d)      to the purchaser or prospective purchaser of any business or asset which we are or are contemplating selling; and

(e)      to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

(5) International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in our home jurisdiction.

In addition, personal information that you submit for publication on the website] will be published on the internet and may be available, via the internet, around the world.  We cannot prevent the use or misuse of such information by others.

You expressly agree to such transfers of personal information.

(6) Security of your personal information

We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

(7) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website.  You should check this page occasionally to ensure you are happy with any changes. 

We may also notify you of changes to our privacy policy by email. 

(8) Your rights

You may instruct us to provide you with any personal information we hold about you.  Provision of such information will be subject the payment of a fee.  We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes by email at any time.  In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(9) Updating Information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(10) Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to info@chinesedecors.com

International Shipping

We currently do not ship internationally and only offer services within the United States. We apologize for any inconvenience this may cause and are actively looking into expanding our shipping options in the future.

Shipping Methods

Our shipping options include major US carriers such as UPS, USPS, and FedEx. We aim to provide a range of reliable and efficient shipping solutions to meet your needs.

Delivery Timeframe

After your order is fulfilled, usually within 3 days, it is dispatched for shipping. Delivery is typically expected to take 5-7 days anywhere within the US, although this can vary based on your location and any unexpected delays. We are committed to ensuring the prompt delivery of your orders.

Address Changes

Unfortunately, we cannot alter the delivery address once an order is placed. To avoid any delivery issues, please ensure that the correct address is provided at checkout. We appreciate your understanding and are here to assist with any other order-related concerns you might have.

Tracking Updates

Once the order is fullfilled(usually 3 days), we will email you with the tracking number. If there is no change in the tracking status of your order after 5 days, please contact our customer support. We understand the importance of timely updates and are here to help ensure that your order reaches you as expected.

Unattended Deliveries

In instances where you are not available to receive your delivery, a notification card will be left with instructions on how to retrieve your package, either from a local collection point or to arrange for a redelivery.

Order Confirmation Issues

Should you not receive a delivery confirmation email after 6 hours, check your email account's inbox and junk/spam folder. If it's still not found, contact our customer support for order verification and assistance.

Faulty Items

Receiving a faulty item is regrettable, and we apologize for any inconvenience caused. Please contact us with details and images of the product fault, and we will guide you on how to proceed. For more information, please see our refund and return policy.

Shipping Fees for Canvas

All canvas sizes 40' x 20' and below have a fixed $20 shipping fee. However, if your order total is more than $150, shipping will be free.

For canvas sizes ranging from over 40 inches to 90 inches in length, the initial shipping cost is set at $150 and depending on location. The increased rate is because traditional shipping carriers are not equipped to transport parcels of this size, requiring dedicated truck delivery. This approach ensures that your canvas is delivered with careful handling and arrives undamaged and in prime condition.

Packaging

Canvases are securely packaged and shipped with care to prevent damage from falls, drops, dents, and other potential mishaps.

Shipping Time Considerations

While we strive to ship our products as quickly as possible, please note that shipping might be delayed during unforeseen circumstances such as extreme weather conditions, global pandemics, or holiday seasons.

Expedited Shipping

If you require expedited shipping, please get in touch with us, and we will provide you with the available faster shipping options.

Order Processing Time

All orders will take us approximately 3 days to prepare, produce, review, package, and ship out.

Delivery Security

To prevent packages from being stolen, we require a signature on all deliveries for security reasons.

Shipping to Rural or Remote Areas

Please be aware that rural or remote areas might experience extended delivery times. We apologize for any inconvenience this may cause.

Incorrect Items

If you receive an item different from what you ordered, we sincerely apologize for the oversight. Please contact our customer support immediately for a resolution, ensuring you receive the correct item swiftly.

1) Non-Refundable Products

At Chinese Decors, we are committed to customer satisfaction. However, it's important to note that due to the unique nature of our products, we do not offer refunds.

Our process involves significant investment in resources to create a canvas print that is specially tailored for you. Each print is unique and made-to-order, rendering it not resellable. This is why we must adhere strictly to our no-refund policy. We do accept returns for products that arrive damaged or chipped, except in cases where the damage is intentionally inflicted by the customer.

2) Return Requirements

Within 30 Days - You must return your product within 30 days of the product being shipped. Returns must be shipped back to our warehouse within 7 days of receiving your return label.

Includes original packaging and product in condition received - Returned products must be in all of their original packaging, and in the condition they were received. Returns are subject to validation by Chinese Decors. We reserve the right to reject returns if the product does not meet these conditions.

Exclusions for Intentionally Damaged Products - Products that are intentionally damaged or altered by the customer are not eligible for return or refund. We will coordinate with the shipping carrier to verify the condition of the product at the time of delivery. Any attempt to return a product that is found to be intentionally damaged will result in the return being rejected.

3) Custom Prints and Image Quality

High-Quality Standards - Every canvas is printed with the highest ink quality, and our images are of the highest resolution possible to ensure premium product quality.

Customer Responsibility for Custom Prints - If you request a custom print using your own image or design, you are responsible for providing an image in the highest resolution possible. We are not responsible if the product's resolution is lower than expected due to the provided image quality. In such cases, returns or refunds will not be entertained.

4) Instructions for Returning Products

1. 1. Email your request to info@chinesedecors.com with the title “RETURN REQUEST,” including photographic evidence of the damage or chip.
2. 2. Upon approval, we will email you a return label. Print out the return label and securely attach it to a suitable shipping carton.
3. 3. Drop the package off at the shipping carrier's closest location.

Once we inspect and approve the returned product, we will send out a replacement for the damaged product. Refunds are not provided due to the nature of our business.

For any inquiries or concerns regarding our return policy, feel free to contact the Chinese Decors support team at info@chinesedecors.com or call +1(929) 390-6899.

5) Purchase Agreement

These terms apply to the purchase of Chinese Decors products. By placing an order, you accept and agree to these terms, acknowledging that only returns for non-intentionally damaged or chipped products are accepted, and understanding the specific conditions related to custom print orders.